1win Support Service
A visit to a gambling establishment should be an exciting event for customers. However, sometimes technical failures, misunderstandings in performing certain procedures, and disagreements with the company may occur. 1win Indonesia aims to ensure that every user feels comfortable and safe while on the site. Therefore, this organization operates a 24-hour customer support service. This department is aimed at giving quick and high-quality recommendations to players, resolving their problems, and also considering various types of complaints. Managers apply an individual approach to each client in order to give the best solution and avoid template answers.
How to Get Help?
1win Indonesia offers several communication channels for sending inquiries, questions, and complaints:
| Method | Description |
|---|---|
| Clients can use email for any kind of request. In addition, this option allows you to attach the necessary files and documents. For all basic questions, players can use the email address support@1win.xyz. However, they should be aware that the waiting time for a response can reach several hours | |
| Live chat | The fastest way to resolve a problem is live chat. This is located in the lower right corner of the official web page. Users must fill out a short form before starting a dialogue with the manager |
| Phone line | For live communication with an operator, clients can use the number 8(800)301-77-89. The manager will ask clarifying questions to understand the problem and suggest the best solution |