The mission of 1win Indonesia

To ensure that customer service is at the highest level, and the conditions on the website are comfortable and safe, 1win Indonesia pays special attention to the responsible gaming policy. This concept is aimed at reducing the negative impact of gambling on the mental health of users, as well as limiting the access of minors to the company’s services.

On the website, users can find information on this issue, as well as receive valuable advice and assistance from the institution’s staff. 1win Indonesia is committed to ensuring that players have fun on the platform without harming their health, reputation, and daily life.

How to maintain control?

Gambling is a way to have fun, learn new skills, and make new acquaintances. However, some users do not realize this and quickly succumb to the excitement. To maintain control, remember the following:

  • Sports betting is not a way to make money, an additional source of income, or a way to avoid problems;
  • If you lose, you should not try to win back at any cost;
  • Before you place a bet, you must make sure you know the rules of the game;
  • You should only bet what you can afford;
  • In gambling, there are no algorithms or formulas that will lead to success. All games are based on a random number generator and your luck;
  • You should always pay attention to how much money and time you spend in online casinos.

Signs of addiction

Some users may not be aware that they have lost control and this significantly affects their behavior and mental state. Therefore, every client should undergo self-testing at least occasionally to identify early signs of addiction. 1win com in Indonesia offers several questions for self-assessment:

  1. Do you take losses and wins too emotionally?
  2. Do you spend all your free time in online casinos?
  3. Are you increasing your bet amount each time?
  4. Do you play until you lose all your money?
  5. Have you started missing work because of bets?
  6. Are you spending less time with family and friends?
  7. Have you ever borrowed money to gamble?
  8. Do you feel irritated if something prevents you from placing a bet?
  9. Have you experienced suicidal thoughts due to losing?
  10. Are you hiding your passion for gambling from everyone?

If you answered yes to at least 2 questions, then you should temporarily give up gaming and seek professional help.

Recommendations

In order to have fun at online casinos while maintaining control, users must do the following:

  • Before you start playing, determine the amount you can spend on bets. If you have spent all your money, then leave the site;
  • For better control of funds, set a deposit limit for a day, week, or month;
  • Set a limit on the time you can spend in a gambling establishment;
  • Find a balance between betting, hobbies, hanging out with friends, and work;
  • Never borrow money to place a bet;
  • Do not visit the bookmaker’s office while intoxicated.

Self-exclusion

Users can take a break from gaming using the self-exclusion feature. To do this, players must contact customer support and determine the restriction period from 6 months to 5 years. During the selected period, the client will not be able to make a deposit or place bets. However, after the restriction is lifted, he can return to the game or delete the profile forever.

Professional assistance

If players have questions about the Responsible Gaming Policy or would like support and assistance, then they can contact Customer Support at support@1win.xyz. In addition, there are a number of international organizations that aim to provide counseling and therapy for addicted gamblers:

  • https://www.gamblingtherapy.org/;
  • https://www.gamcare.org.uk/;
  • https://www.gamblersanonymous.org.uk/.