Basic provisions

The relationship between a gambling establishment and clients is a process that requires mutual trust and effort. So, in order for the company to provide the best services and comfortable conditions, users must provide private data. However, this procedure must be carried out taking into account all international and national laws in this area. 1win Indonesia is operated by 1win N.V., which is officially registered and licensed by the Government of Curacao under the number 8048/JAZ2018-040. This fact, as well as adherence to data protection directives and regulations, has enabled the organization to develop a privacy policy.

This document reflects the main purposes, reasons, and methods for obtaining and analyzing personal details. In addition, the articles include the basic rights of users and the responsibilities of the company. Each person intending to create an account with 1win Indonesia must review these rules in advance and confirm their acceptance. Otherwise, the user must leave the site.

The institution has the right to supplement, change, and delete provisions of the agreement from time to time if necessary. In such cases, staff notify players in advance and also publish the new version on the official web page for review.

Types of data

When users visit 1win Indonesia and use its services, they provide different private details in various ways:

  • Registration. When a person creates a profile, they must provide several identifying facts: full name, date of birth, country, city, postcode, address, mobile number, and email address;
  • Verification. To confirm the information entered during registration, customers must provide any identification document;
  • Transactions. To make a deposit or withdraw money, the institution must verify a bank statement or a paid utility bill. In addition, the company will receive data on the history of monetary transactions, amounts, and currencies;
  • Visit the site. When a player opens the official web page and uses it, the organization receives details about the IP address, device type, browser settings, session duration, language preferences, and so on.

Grounds

All actions that are carried out concerning confidential data have several grounds:

  • Compliance with the terms of the contract. When a user creates an account in 1win Indonesia, he enters into a legal relationship with the gambling establishment. Therefore, the company needs private details to fulfill all the provisions of the contract;
  • Legal requirements. 1win is a licensed and registered organization. It therefore has a number of responsibilities to government agencies, such as in the fight against money laundering and other crimes;
  • Interests in the company. The institution has commercial purposes that require the study of personal data. For example, an organization wants to improve its products, introduce new services, and so on.

Application

1win Indonesia is committed to using private information only in accordance with the policy objectives:

  • Provision of players with full access to the products and services of the gambling establishment;
  • Checking users for compliance with institution rules;
  • Processing and managing transactions and other client procedures;
  • Provision of help and support;
  • Improving the company’s activities and testing new features and functions;
  • Development and implementation of new products and services;
  • Ensuring a safe stay in a gambling establishment;
  • Prevention of fraud, money laundering, and terrorist financing;
  • Assessing users’ gaming activity in accordance with the concept of responsible gaming;
  • Creation of a marketing strategy that is based on the needs of players.

Disclosure

While the organization is committed to not sharing or selling sensitive player data, there are some situations in which it may be necessary to do so:

  • Other enterprises that are part of the 1win group;
  • Providers of products and services that help a gambling establishment provide what customers need;
  • Law enforcement and government agencies upon their request;
  • Affiliated members who brought players to the gambling establishment;
  • Other parties, if the user consents.

At the same time, the institution undertakes that the process of transferring private details will be carried out taking into account all security measures. In addition, the parties sign a confidentiality agreement.

Communication and assistance

1win Indonesia has a 24/7 customer support service. Thanks to this department, users can:

  • Ask a question regarding the privacy policy provisions;
  • Exercise any of your rights under the agreement;
  • File a complaint for unlawful receipt and analysis of information;
  • Ask for help in solving technical problems.

Customers should send their requests to support@1win.xyz. In some cases, the institution may need more time to review the request and provide a quality response. If the support manager cannot solve the problem, then it is escalated to the company management.